Refund/Cancellation Policy
Apex Clinic is committed to providing timely and quality psychiatric consultation services. This Refund & Cancellation Policy outlines the terms related to appointment cancellations, rescheduling, and refunds.
Appointment Cancellation
If you are unable to attend your scheduled appointment, we request that you inform the clinic as early as possible. Early notice allows us to accommodate other patients.
Rescheduling
Appointments may be rescheduled based on the doctor’s availability. Please contact our clinic in advance to request a new appointment date and time.
Refund Policy
- Consultation fees paid in advance may be eligible for a refund only in accordance with the clinic’s policies.
- Refunds are generally not available after a consultation has been completed.
- If an appointment is cancelled by Apex Clinic due to unforeseen circumstances, eligible patients may choose either a full refund or appointment rescheduling.
- Approved refunds will be processed through the original payment method within 7–10 working days, depending on the payment provider or bank.
No-Show Policy
Patients who fail to attend their scheduled appointment without prior notice may not be eligible for refunds or complimentary rescheduling.
Emergency Situations
Online appointment requests are not intended for medical emergencies. If you or someone you know is experiencing a mental health emergency or requires immediate medical attention, please visit the nearest emergency medical facility or contact your local emergency services immediately.
Policy Updates
Apex Clinic reserves the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on this page.
Contact Us
- Phone: +91-9860486276, +91-7758903028
- Email: rajeshrathi14@gmail.com